Return & Exchange Policy
At Pimon, we are committed to your complete satisfaction. If for any reason you are not fully happy with your purchase, we offer an easy return and exchange process.
Eligibility for Return or Exchange
- You may return or exchange an item within 7 days of delivery.
Item must be unused, unworn, and in its original packaging with all tags attached.
Proof of purchase (order confirmation or invoice) is required.
Items marked as final sale, customized, or gift cards are non-returnable.
Exchange Process
- Exchanges are allowed for size, color, or style, based on availability.
If the desired item is unavailable, you may opt for a store credit or refund (if eligible
Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, your refund will be processed to the original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable.
🚚 How to Return an Item
- Email us at esupport@pimon.in with your order ID and reason for return.
- Our team will share return shipping details or schedule a pickup (if available in your area).
- Securely pack the item and ship it back.
- Once received and approved, your exchange or refund will be processed.
📌 Important Notes
- Customers are responsible for return shipping charges unless the item is defective or incorrect.
- We reserve the right to refuse returns that show signs of use or damage.
Need Help?
- For any return or exchange queries, please contact our support team
📧 Email: esupport@pimon.in - 📞 Phone: +919807273226 +918318276716
- 🕘 Working Hours: Mon–Sat, 10 AM – 7 PM